Shipping Policy

Shipping & Delivery Policy

 

Order Processing

• Orders are processed Monday to Friday (excluding public holidays).

• We aim to dispatch all in-stock items within 2–4 business days of receiving payment, dependent on stock availability.

• During peak periods or product launches, dispatch times may be slightly longer.

 

Shipping Methods

• Domestic orders are shipped via Australia Post or Sendle (depending on location and size).

• Delivery times vary by region and are estimates only. We are not liable for delays beyond our control once items are handed to the carrier.

 

Shipping Costs

• Shipping fees are calculated at checkout based on destination and order size.

• Free shipping promotions (if applicable) will be clearly stated on the product or checkout page.

 

Tracking & Delivery

• Once your order ships, you’ll receive a tracking link via email.

• Please ensure your delivery address is correct - GAS20 Industries cannot replace orders shipped to incorrect addresses provided by the customer.

• Risk in the goods passes to you upon shipping.  We do not provide insurance on shipping services.

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Pre-Orders & Limited Releases

• For pre-order or limited-edition products, estimated delivery dates will be shown on the product page.

• If an unforeseen delay occurs, we’ll contact you via email with an updated timeline.

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Lost or Delayed Parcels

• If your order hasn’t arrived within the estimated timeframe, please contact us at gas20industries@hotmail.com.

• We’ll assist with carrier investigations, but please note that once dispatched, responsibility for delivery rests with the carrier.