Frequently Asked Questions
Got questions? We’ve got you. From sizing and shipping to our return policy, here are the essentials to help you get the most out of GAS20 Industries
What is GAS20 Industries?
GAS20 Industries is an online lifestyle brand for motor and adventure enthusiasts. Our clothing and accessories celebrate the culture, freedom, and community that comes with life on two (or four) or even no wheels. We create gear that connects people - not to one logo or marque, but to the shared spirit of the ride.
Orders and Shipping
Where do you ship?
We currently ship Australia-wide (international shipping coming soon — keep an eye out).
How long does shipping take?
Orders are usually packed and sent within 14-21 business days. Delivery times vary depending on location, but most Australian metro areas are 3–7 business days.
Can I track my order?
Yes! Once your order ships, you’ll get a tracking link via email.
Do you offer free shipping?
Sometimes. Keep an eye out for promos — otherwise, shipping costs are shown at checkout.
What if my item is faulty or arrives damaged?
If your item is damaged on arrival, let us know within 7 days of delivery with photo proof.
For manufacturing faults, reach out as soon as you discover the issue. Under Australian Consumer Law, you’re entitled to a repair, replacement, or refund depending on the fault.
We may request the item back for inspection before processing.
How to Return Your Gear
If you need to return something, no stress. Just make sure your Gas20 gear is unworn, unwashed, and in original condition with tags/packaging, then send it back within 30 days of delivery.
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Return shipping is your responsibility for change of mind, incorrect ordering, or sizing.
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Original shipping fees are non-refundable.
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If your item is faulty or incorrect, Gas20 covers the return costs.
👉 To start a return, contact us with your order number and details.
Do you refund shipping costs?
Do you refund shipping costs?For change-of-mind or incorrect ordering: No (shipping is non-refundable).
For faulty or incorrect items: we’ll cover all return shipping charges
How long do returns and refunds take?
Once we receive and inspect your return, refunds are processed back to your original payment method within 5–10 business days. Exchanges are shipped as soon as your return is approved and stock is confirmed.
Products and Sizing
How do I choose the right size?
Check our size chart on each product page before ordering. If in doubt, go one size up for a more relaxed fit.
Are GAS20 Industries clothes safe to ride in?
⚠️ No. GAS20 Industries clothing is casual wear only. It is not Kevlar-lined or protective gear. Our gear is about lifestyle and culture, not riding safety.
Do the glow-in-the-dark prints need special care?
Yes — wash your gear inside out, in cold water, and avoid harsh chemicals. This keeps the glow strong and the prints sharp.